Question 1

What are your business hours?

Accepted Answer

Sunday to Thursday: 8:00 AM - 6:00 PM GST with lunch break 1:30 PM - 2:30 PM. Friday: Closed. Saturday: Limited availability. We provide 24/7 AI agent monitoring and support for existing deployments.

Question 2

Where are you located?

Accepted Answer

Sava AI Solutions is based in Muscat, Sultanate of Oman at P.O Box 115, PC 112, Muscat, Sultanate of Oman. We serve clients across the GCC region remotely and provide local support throughout Oman. Visit our office or contact us for location-specific services.

Question 3

How can I contact Sava AI Solutions?

Accepted Answer

Question 4

What makes Sava different from other AI companies?

Accepted Answer

Sava is 100% Omani-owned with deep local market understanding. We specialize in GCC business culture, provide bilingual Arabic-English solutions, and focus on practical AI that delivers measurable results. Our solutions are designed specifically for Middle Eastern business practices and regulations.

Question 5

How do I get pricing information?

Accepted Answer

Contact us at hello@sava.om or +96899210144 for custom quotes. We offer flexible pricing including monthly subscriptions, pay-per-use models, and annual contracts. Basic AI agent services start from 50 OMR per month.

Question 6

What AI customer agent services do you provide?

Accepted Answer

We deploy intelligent AI agents across WhatsApp Business, Instagram DMs, Facebook Messenger, and website chat. Our agents provide 24/7 bilingual customer support, handle product inquiries, process orders, schedule appointments, and seamlessly transfer complex issues to your human team.

Question 7

How do AI customer agents work?

Accepted Answer

Our AI agents integrate with your existing communication channels using secure APIs. They understand natural language in Arabic and English, access your business data (inventory, orders, schedules), and provide contextual responses. Complex queries are escalated to human agents with full conversation history.

Question 8

What platforms do AI agents support?

Accepted Answer

WhatsApp Business API, Instagram Direct Messages, Facebook Messenger, website chat widgets, and custom integrations. Each agent maintains consistent personality and knowledge across all platforms while adapting to platform-specific features.

Question 9

Can AI agents handle sales and orders?

Accepted Answer

Yes, our shopping assistant AI agents can guide customers through product catalogs, provide personalized recommendations, check inventory availability, process orders, and handle payment integration with your existing e-commerce systems.

Question 10

How quickly can AI agents be deployed?

Accepted Answer

Basic AI agent deployment typically takes 1-2 weeks including setup, training on your business data, testing, and staff training. Comprehensive multi-platform solutions take 2-4 weeks. We provide full support during deployment and 30 days of optimization.

Question 11

What languages do AI agents support?

Accepted Answer

Full bilingual support in Arabic and English with understanding of Gulf dialects and cultural context. Agents can automatically detect customer language preference and switch languages mid-conversation as needed.

Question 12

How do WhatsApp Business AI agents work?

Accepted Answer

Our WhatsApp AI agents integrate with WhatsApp Business API to provide 24/7 automated responses. They can handle product inquiries, process orders, send order updates, schedule appointments, and escalate complex queries to human agents. Fully compliant with WhatsApp's business policies and Meta's guidelines.

Question 13

Can AI agents handle Instagram and Facebook DMs?

Accepted Answer

Yes, our AI agents can manage Instagram Direct Messages and Facebook Messenger automatically. They respond to product questions, handle customer service inquiries, qualify leads, and provide consistent brand experience across all social media platforms with seamless handoff to your team when needed.

Question 14

What marketing automation services do you offer?

Accepted Answer

Social media automation, lead generation campaigns, competitive intelligence monitoring, automated content creation, email marketing sequences, and performance analytics. All designed to multiply your marketing impact without increasing your team size.

Question 15

How does social media automation work?

Accepted Answer

Our AI monitors your social media accounts, automatically responds to comments and DMs, schedules posts based on optimal engagement times, and identifies potential leads. It maintains your brand voice while handling routine interactions 24/7.

Question 16

What is competitive intelligence monitoring?

Accepted Answer

Automated monitoring of competitor pricing, product launches, marketing campaigns, and customer feedback. Our AI analyzes market trends and provides actionable insights to help you stay ahead of competition.

Question 17

How does lead generation automation work?

Accepted Answer

AI identifies potential customers through social media behavior, website interactions, and market analysis. It automatically initiates contact, qualifies leads, and schedules appointments with your sales team for high-potential prospects.

Question 18

What business processes can be automated?

Accepted Answer

HR recruitment and CV parsing, invoice processing and expense management, inventory tracking, appointment scheduling, data entry, report generation, and workflow integration between different business systems.

Question 19

How does CV parsing and recruitment automation work?

Accepted Answer

AI automatically screens job applications, extracts key information from CVs, ranks candidates based on your criteria, schedules interviews, and maintains candidate databases. Reduces manual HR work by up to 90%.

Question 20

What invoice processing automation is available?

Accepted Answer

Automated invoice data extraction, expense categorization, approval workflows, payment processing, and financial reporting. Integrates with your existing accounting systems and reduces processing time by 80%.

Question 21

Can you integrate with our existing business systems?

Accepted Answer

Yes, we integrate with most popular CRM platforms (Salesforce, HubSpot), e-commerce platforms (Shopify, WooCommerce), accounting software, inventory systems, and custom databases through REST APIs.

Question 22

What is the implementation timeline?

Accepted Answer

Basic AI agent: 1-2 weeks. Marketing automation: 2-3 weeks. Comprehensive business automation: 2-4 weeks. Timeline includes setup, training, testing, integration, staff training, and 30 days of optimization.

Question 23

Do you provide staff training?

Accepted Answer

Yes, comprehensive staff training is included in every implementation. Training covers AI agent management, escalation handling, analytics interpretation, and performance optimization. We also provide ongoing support and quarterly strategy reviews.

Question 24

How secure is our business data?

Accepted Answer

Enterprise-grade security with AES-256 encryption, secure API connections, and compliance with international data protection standards. Your data never leaves our secure environment. On-premise deployment available for sensitive industries.

Question 25

What happens if AI can't handle a request?

Accepted Answer

Smart escalation system seamlessly transfers complex queries to your human team with full conversation context. The AI explains the transfer to customers and provides expected response times. Your team receives conversation summaries and customer intent analysis.

Question 26

Can I customize the AI agent's personality?

Accepted Answer

Absolutely! Every AI agent is customized to match your brand voice, tone, and business culture. For GCC businesses, we ensure cultural sensitivity, appropriate greetings, and local customs understanding. You approve all response templates before deployment.

Question 27

How much does AI automation cost?

Accepted Answer

Pricing varies based on your specific needs and scale. Basic AI agent services start from 50 OMR per month. We offer flexible packages including monthly subscriptions, pay-per-use, and project-based pricing. Most businesses see 60-70% cost reduction compared to traditional methods.

Question 28

Do you offer payment plans?

Accepted Answer

Yes, we offer flexible payment options including monthly subscriptions, quarterly payments, annual contracts with discounts, and custom payment plans for larger implementations. Payment methods include bank transfer, credit cards, and local payment solutions.

Question 29

What's included in the basic package?

Accepted Answer

Basic package includes single-platform AI agent (WhatsApp or website), 24/7 monitoring, basic integrations, monthly performance reports, and standard support during business hours. Perfect for small to medium businesses starting their AI journey.

Question 30

Is there a setup fee?

Accepted Answer

Setup fees vary based on complexity. Basic AI agent deployment includes setup in the monthly fee. Custom integrations, advanced workflows, and enterprise features may have additional setup costs. We provide transparent pricing upfront.

Question 31

Can I cancel anytime?

Accepted Answer

Yes, our monthly subscription plans can be canceled with 30 days notice. Annual contracts have specific terms. We provide smooth transition support and data export if you choose to discontinue services.

Question 32

What support do you provide?

Accepted Answer

24/7 AI system monitoring, technical support during business hours (response within 4 hours), emergency support within 1 hour for critical issues, monthly performance reviews, and quarterly strategy optimization sessions.

Question 33

What are your service level agreements?

Accepted Answer

99.9% uptime guarantee, 24/7 system monitoring, customer inquiry response time under 2 seconds, technical support response within 4 hours during business days, emergency support within 1 hour, and detailed monthly performance reports.

Question 34

Do you provide ongoing optimization?

Accepted Answer

Yes, continuous AI performance optimization is included. We analyze conversation patterns, identify improvement opportunities, update response templates, and provide monthly recommendations to enhance effectiveness and ROI.

Question 35

What happens during system maintenance?

Accepted Answer

Planned maintenance is scheduled during low-traffic periods with advance notice. Our redundant systems ensure minimal downtime. Emergency maintenance triggers automatic notifications and backup procedures to maintain service continuity.

Question 36

What results can I expect?

Accepted Answer

Typical results: 35% increase in customer engagement, 2x faster response times, 60-70% lower cost per interaction, 24/7 availability, reduced staff workload, and improved customer satisfaction scores. Results vary based on industry and implementation scope.

Question 37

How do you measure success?

Accepted Answer

Key metrics include response time, customer satisfaction scores, conversion rates, cost per interaction, escalation rates, and ROI analysis. We provide detailed monthly reports with actionable insights and improvement recommendations.

Question 38

What is the typical ROI timeline?

Accepted Answer

Most businesses see positive ROI within 2-3 months of deployment. Initial benefits appear within weeks of going live, with full optimization achieved within 3-6 months. Long-term ROI improves as AI learns and processes more interactions.

Question 39

Do you provide case studies?

Accepted Answer

Yes, we have detailed case studies from various industries including retail, healthcare, real estate, and professional services. Contact us for industry-specific success stories and ROI examples relevant to your business.

Question 40

Do you provide web development services?

Accepted Answer

Yes, we specialize in AI-powered web applications and custom website development. Our services include responsive website design, web applications with AI integration, e-commerce platforms, and progressive web apps optimized for GCC markets with bilingual Arabic-English support.

Question 41

Can you integrate AI into existing websites?

Accepted Answer

Absolutely! We can integrate AI chatbots, customer service agents, and automation features into your existing website regardless of the platform (WordPress, Shopify, custom-built, etc.). Integration typically takes 1-2 weeks with minimal disruption to your current operations.

Question 42

Do you offer website maintenance and support?

Accepted Answer

Yes, we provide comprehensive website maintenance including security updates, performance optimization, content updates, backup management, and technical support. Maintenance plans start from 30 OMR per month with 24/7 monitoring for business-critical websites.

Question 43

What is competitive intelligence automation?

Accepted Answer

Our AI monitors competitor websites, social media, pricing changes, product launches, and marketing campaigns automatically. You receive real-time alerts and weekly intelligence reports highlighting market opportunities and competitive threats, helping you stay ahead in your industry.

Question 44

How does price monitoring work?

Accepted Answer

Our AI continuously tracks competitor pricing across websites and e-commerce platforms. You receive instant alerts when competitors change prices, launch promotions, or introduce new products. Includes historical price trends and recommended pricing strategies to maintain competitiveness.

Question 45

Is competitive intelligence legal and ethical?

Accepted Answer

Yes, our competitive intelligence solutions only gather publicly available information from competitor websites, social media, and public marketing materials. We follow strict ethical guidelines and comply with data protection regulations, never engaging in unauthorized access or scraping of protected data.

Question 46

How do I get started with Sava AI?

Accepted Answer

Contact us at hello@sava.om or +96899210144 to schedule a free consultation. We'll assess your needs, recommend solutions, provide a custom quote, and create an implementation timeline. Most deployments begin within 1-2 weeks of agreement.

Question 47

Do you offer free consultations?

Accepted Answer

Yes, we provide free initial consultations to understand your business needs, demonstrate our solutions, and create a customized proposal. No commitment required - we believe in letting our solutions speak for themselves.

Question 48

Can I see a demo before committing?

Accepted Answer

Absolutely! We provide live demonstrations of AI agents in action, showing real conversations and system capabilities. We can also create a limited pilot program to test specific use cases before full deployment.

Question 49

What information do you need to get started?

Accepted Answer

Basic business information, current communication channels, target customer demographics, common customer inquiries, existing systems for integration, and specific automation goals. We'll guide you through the requirements during consultation.

Question 50

Is there a minimum commitment period?

Accepted Answer

Our monthly subscription plans have no minimum commitment. Annual contracts offer better pricing with 12-month terms. We recommend at least 3 months to see full optimization benefits, but you're not locked into long-term contracts.

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