Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and SAVA LLC (CR: 1257142), operating as Sava AI Solutions (“Company,” “we,” “our,” or “us”), a company registered in the Sultanate of Oman.

By accessing our website at sava-ai.com, using our platform, or engaging our services, you agree to these Terms. If you do not agree, please do not use our services.

Sava AI Solutions provides AI-powered business automation services, including but not limited to:

• AI agents for customer engagement (WhatsApp, Instagram, web chat, and other messaging platforms)
• Marketing automation and analytics
• Finance and operations automation
• Custom AI workflow development
• API integrations and platform connectors

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

When you create an account or use our services, you agree to:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

You must be at least 18 years old or the age of legal majority in your jurisdiction to use our services.

You agree not to use our services to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited messages, or deceptive content
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' data
• Reverse engineer, decompile, or disassemble our software
• Use our AI agents to generate harmful, abusive, or illegal content
• Impersonate any person or entity
• Interfere with or disrupt the integrity of our services

We reserve the right to suspend or terminate access for violations of these terms.

When interacting with our AI-powered agents (including chatbots on messaging platforms):

• You acknowledge that responses are generated by AI and may not always be accurate
• AI agents are not a substitute for professional advice (legal, medical, financial, etc.)
• Conversations may be logged and analyzed to improve service quality
• You consent to receive automated responses through the platform you initiated contact on
• You may opt out of AI interactions at any time by contacting us

All content, features, and functionality of our services — including text, graphics, logos, software, AI models, and workflows — are owned by Sava AI Solutions and protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our proprietary content without written permission
• Use our trademarks or branding without authorization
• Claim ownership of AI-generated outputs produced by our platform for third parties

You retain ownership of your data and content that you provide to us. By using our services, you grant us a limited license to process your data solely for service delivery.

For paid services:

• Fees are as quoted in your service agreement or displayed at the time of purchase
• All prices are in Omani Rials (OMR) unless otherwise stated
• Payments are due according to the agreed schedule
• Late payments may incur additional charges as specified in your agreement
• We reserve the right to adjust pricing with 30 days' written notice

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

You may request deletion of your data at any time through our Data Deletion page or by contacting us at privacy@sava.om.

Our services may integrate with or link to third-party platforms (e.g., Meta/Instagram, WhatsApp, Google, and others). Your use of these platforms is governed by their respective terms and policies. We are not responsible for third-party services, content, or practices.

To the maximum extent permitted by applicable law:

• Our services are provided “as is” and “as available” without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure service
• We are not liable for indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim

Either party may terminate the service relationship with 30 days' written notice. We may immediately terminate or suspend your access if you violate these Terms.

Upon termination, your right to use our services ceases. We will retain your data for a reasonable period to allow you to retrieve it, after which it will be deleted in accordance with our Privacy Policy.

If you have any questions about these Terms, please contact us: